Terms & Conditions
By using and or purchasing from our website you signify your consent to these terms and conditions. Do not use this website if you do not agree with all the terms and conditions set out below.
Outdoor Learning Resources may change these terms and conditions from time to time without prior notice.
These terms and conditions only apply to UK customers and our website is intended for use by UK residents only and only in relation to their activities within the UK. Our website and these terms and conditions of usage are governed by English law and the English courts shall have exclusive jurisdiction in respect of the same.
The contents of these pages are owned in full by Outdoor Learning Resources Ltd, Tregaron, Ledbury Road, Ross on Wye, Herefordshire, HR9 7BG.
Outdoor Learning Resources is a limited company (company number 13913243) and VAT registered (registration number 420 0862 39).
Any use of this website or its contents, including copying or storing them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of Outdoor Learning Resources. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this website by any third party. No part of this website may be reproduced or transmitted in any form for any other purpose.
Outdoor learning Resources uses reasonable endeavors to maintain the accuracy of its website but no warranties or representations are given as to the correctness, accuracy or reliability of its website or otherwise. In the event of any substituted product not being acceptable, we will gladly issue a full refund, provided the goods in question are returned within 30 days of delivery in their original condition.
Use of our website and the information on it is strictly at your own risk. We will not be held liable for any direct, indirect, special, incidental or consequential damages arising from your access, use or inability to do the same. We take no responsibility for the contents of any off site pages or any other sites linked to this website. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the products, services, information, events that are manifested.
Outdoor Learning Resources shall not be liable for any damage to or viruses which may infect your computer or other equipment on account of your access, use or browsing of this website or downloading of any material from it.
Placing an order by any method indicates your acceptance of these terms and conditions. Please read them carefully and keep a copy for future reference.
Ordering and payment
When you place an order you are entering into a contract of sale between yourself / the organization you represent and Outdoor Learning Resources. We must receive payment of the whole of the price for the goods that you order or receive an official purchase order before your order can be accepted. Once an order is made, you will receive an email communication from us to confirm our receipt of your order.
All goods remain the property of Outdoor Learning Resources until paid for in full. Once you have received the goods, we are not liable for their loss or destruction and the goods and the use of them become your own responsibility.
We accept payment by credit or debit card, PayPal and cheques made payable to Outdoor Learning Resources.
We use PayPal to process card payments. This third party payment method ensures that all payment details are encrypted.
Payment can also be made by official purchase order.
Cancellation, returns and faulty goods
You can cancel your order at any time up to date of dispatch. Should you wish to cancel your order after it has been dispatched there will be an administrative charge of 20% of the value of the cancelled goods. To cancel your order you must notify us in writing (by e mail). If you have already received your goods at the time you cancel your order, then you must send the goods back to us. All goods that are cancelled and in your possession at the time of cancellation are your full responsibility until the goods are returned to us. We recommend using a reputable courier and insuring the returned items to the full value when returning goods.
If you are not satisfied with your purchase you can also return items to us. Please notify us in writing telling us why you are not satisfied with the goods delivered to you. This notification must be received within 14 days of your receipt of the goods if you wish to return them. All returned goods are your full responsibility until the items are received by us.
All returns must not have been used and must be returned in their original packaging with any enclosed documentation and sent to Outdoor Learning Resources, Tregaron, Ledbury Road, Herefordshire HR9 7BG.
The cost of shipping is entirely your responsibility. If the returned goods are not in ‘as sold’ condition or the costs of return shipping has not been paid, we are entitled to deduct the costs of recovering the goods or replacing damaged goods from the amount that will be credited to you.
If goods are found to be faulty at the time of receipt, please notify us within 14 days. We are not responsible for normal wear and tear on an item. Please email us with details of your faulty goods before returning them. If we agree that the goods are found to be faulty or not fit for purpose and we are notified within the time period stated above, a full refund or exchange will be offered.
Restrictions on sale of specified items
Some of the items on our website require that the purchaser is over 18 years of age. In placing an order for these restricted items, you are required to state to us that you are aged 18 or over. We use a third party age verification service which will need to be completed before any restricted items are sent to a personal address. They will also then be sent via Royal Mail’s age ID delivery service and you may be asked to provide proof of age on delivery. By accepting these terms and conditions you consent to such checks being made. If you are not able to provide further information in validation of your age in respect of restricted items, a full refund for the restricted items will be made to you.
Delivery charges and schedule
Orders with a cost below £50 incur a shipping charge of £4.99, orders between £50-£100 incur a shipping charge of £6.99, for orders over £100 shipping is free (exclusions apply)*
*For orders placed from areas outside the UK including the highlands and islands, please contact us so that we can find the best way to ship your order.
We endeavor to dispatch your goods within two working days of receipt of your order. If for any reason we are unable to fulfil this we will let you know. We will advise you on items that are out of stock and keep you informed as to the availability and dispatch of these.
Orders placed from outside the UK may be prohibited by law, subject to regulation, legislation and customs. All regulations, legislation and obtaining of customs permits, import duties or other permits is the sole responsibility of the customer. We accept no liability in respect of the export or import of the goods you purchase.
Your order may be packaged using re-cycled products in our efforts to be as sustainable as possible.
We shall have no liability to you for any failure to deliver goods you have ordered or any liability for any delay in doing so or for any damage or defect of goods delivered that is caused by an event or circumstance beyond our reasonable control including, but not exclusive to, postal strikes, industrial disputes and breakdown of systems.
If your goods are damaged or your order is incomplete or incorrect, you must notify us within 7 working days of the delivery. Where delivery of any order has not been made within 7 working days of the invoice date and where no other explanatory communication has been made by Outdoor Learning Resources or the courier / postal company, the purchaser or their representative will need to contact us within 8 working days of the invoice date. No claims made outside this period will be accepted. We cannot be held accountable unless you notify us in writing (by e mail) within the time periods set out above. We will not be liable for any indirect or consequential loss, damage or expenses including loss of profits, business or goodwill, in connection with the contract between us. We will not be liable to pay any money to you by way of compensation other than to refund to you the amount you paid for the goods in question.
Outdoor Learning Resources accepts no liability for any loss, damages or expenses arising from the late delivery of goods by the seller, its agents or its agents carriers due to any cause whatsoever.
If the delivery is refused or the courier is not able to deliver an order, this will be subject to a return fee plus an administrative fee. These fees will vary depending on the order and which shipping method was used to send it. If the goods are requested to be re-delivered, these will be subject to a shipping fee along with any other fees as detailed above but not necessarily limited by these. This charge will need to be paid in full before the goods are dispatched.