Privacy Policy

Outdoor Learning Resources as an organisation is totally committed to protecting the privacy of our customers and visitors to our website.

We are committed to safeguarding and protecting personal information and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any personal information provided to us.

We maintain various physical, electronic and procedural safeguards to protect personal information in our care. Any information we collect about you will be held in compliance with the European General Data Protection Regulation (GDPR)

We collect information from you when you make a purchase, sign up to our newsletter/information service, when you connect with us by means of social media, when you enter competitions that we run or when you search for a product, when you place an order or when you correspond with us by phone, email or otherwise.

We use this information to fulfil our contract of sale with you, to keep you informed on the processing of your order, send you information on special offers and new products etc, to ask for your feedback on purchases, to prevent fraud.

The information you give us may include your name, address, e mail address, phone number and payment information such as bank details.

Any correspondence along with its contents that you send electronically may be retained.

We do not keep or store any details of credit cards or other financial methods of payment used to pay for goods.

We do not and will not sell, rent out or trade your personal information.

We do share information however with companies that help us to fulfil your order, take payment or make your delivery.

We will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body or where such disclosure is authorised or required by law.

By providing information on the purchase order form or by signing up to receive information from us in future, you have ‘opted in’ and are consenting to receiving communication from us about the products you have purchased and/or for us to send occasional information on other products and special offers which we think may be of interest to you.

If at any point during the time that we store your information you would like us to remove your information from our databases, please inform us of your wish and your details will be deleted/destroyed as appropriate. If you choose to do this, our services to you may be negatively impacted.

Our website collects aggregate, anonymous statistics about the number of visitors and the type of purchases made on the site. Our website also uses cookies – these are information files that are stored on your hard drive. We collect data via our website so that we can offer you a good customer experience, service and support, to tailor our products to demand and be able to enhance your browsing experience. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Doing so may mean however that your browsing experience on our website is compromised.

Our website protects your personal data by using ‘https’ technology and SSL encryption.

Our website may contain links to other websites not under our control. As such we are not responsible for the protection and privacy of any information provided to other sites, nor are they governed by this privacy policy.

You have lots of rights relating to your personal information:

The right to be informed about how personal information is being used.

The right to access the personal information held about you.

The right to request the correction of inaccurate personal information we may hold about you.

The right to request that we stop processing or collecting your data.

The right to erasure / be forgotten.

The right to stop direct marketing messages.

The right to request that we transfer your data either to you or to another service provider.

The right to contact the regulator.

We are always pleased to hear from our client base and welcome suggestions on improvements to our service to you.

We reserve the right to change and update this policy from time to time.